Shipping policy

Shipping Policy

  • All orders ship from Tochigi Prefecture or Tokyo, Japan.
  • Buyers are responsible for any customs duties, taxes, or import fees.
  • We currently ship to the following countries and regions:
    • Canada
    • United Kingdom
    • Germany
    • France
    • Netherlands
    • Australia
    • New Zealand
    • Singapore
    • Taiwan
  • Shipping rates are based on weight and destination. If you are located outside these countries, please contact us before placing your order to confirm availability and shipping costs.
  • Most orders are shipped via Japan Post EMS (Express Mail Service) with optional tracking.
  • Orders usually ship within 3–5 business days after purchase.
  • Delivery time depends on the destination—usually 7–21 business days for international orders.
  • We are not responsible for delays due to customs or postal service issues.